These days, getting answers to questions is an increasingly automated process. Press 5 for more options. Visit this website for details. Tell the computerized voice your account number to get started. At times, what we really need is attentive assistance from a knowledgeable person. When you need answers to your Medicare questions, know that you can speak one-on-one with one of our knowledgeable advisors. We’re here for you, ready to make the process as easy and customized as possible.